Privacy Policy ivip9 —
Your Personal Data Protection

Ivip9 (referred to as "we", "our platform", or "ivip9") operates under the official website ivip9.vu. We understand that your trust is our most valuable asset, and protecting your personal data is our top priority across every aspect of platform operations.

This Privacy Policy details how ivip9 collects, stores, processes, and protects your personal information as a platform user. It also explains your rights regarding that personal data and how you may exercise them.

We are committed to ensuring that all our data processing practices comply with the principles of the Malaysia Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards. Should you have any questions after reading this document, our team is ready to assist you.

Ivip9 collects several categories of personal data depending on how you interact with our platform. Below is a breakdown of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless specifically required by law.

Ivip9 collects your personal data through several key channels:

• Account Registration — information you provide when opening a new account at ivip9, including your name, email, and phone number
• KYC Process — identity verification documents you upload to complete the Know Your Customer process in compliance with regulatory requirements
• Financial Transactions — information collected when you make a deposit or withdrawal, including bank account or digital wallet details
• Platform Usage — data automatically generated when you use the platform, including activity logs, game history, and device technical data
• Support Communications — information you share when interacting with our customer support team via live chat or email
• Cookies and Tracking Technologies — data collected via cookies and similar technologies to enhance user experience and platform security

Ivip9 uses your personal data responsibly for the following legitimate and necessary purposes:

• Account Management — create, verify, and manage your player account on the ivip9 platform
• Transaction Processing — process deposits, winning withdrawals, and all other financial transactions securely and accurately
• Identity Verification (KYC) — meet regulatory requirements and prevent fraud, money laundering, and platform abuse
• Platform Security — detect and prevent fraudulent activity, account breaches, and other security threats
• Customer Support — provide accurate and relevant assistance when you contact our support team
• Service Improvements — analyse usage patterns to improve the overall gaming experience and platform functionality
• Marketing Communications — send promotional information and special offers (only with your consent, and you may withdraw that consent at any time)
• Legal Compliance — fulfil legal and regulatory obligations applicable to the operation of the ivip9 platform

We will not use your data for any other purpose without first informing you and, where required, obtaining your consent.

Ivip9 does not sell your personal data to any third party. However, under certain limited and controlled circumstances, we may share your data with the following parties:

• Payment Providers — financial institutions, banks, and digital wallet providers that process your transactions; they are bound by strict confidentiality obligations
• Game Providers — game software providers partnering with ivip9; data sharing is limited strictly to what is required to operate the games
• IT Service Providers — companies supporting our platform's technical infrastructure, including hosting and cybersecurity
• Regulatory Authority — authorities or regulatory bodies with legal power to request specific information
• Legal Authorities — law enforcement agencies when required by court order or applicable legislation

All third parties we work with are required to handle your data in accordance with security and privacy standards equivalent to those of ivip9. We do not permit them to use your data for independent purposes beyond the services we have contracted.

Ivip9 continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• 256-bit SSL/TLS Encryption — all communication between your browser and ivip9 servers is fully encrypted
• Data Encryption at Rest — data stored in our databases is encrypted using the latest encryption algorithms
• Layered Access Controls — only authorised personnel may access personal data, governed by a strict need-to-know principle
• 24/7 Monitoring — an automated security monitoring system operates around the clock to detect any suspicious activity
• Regular Security Audits — the ivip9 platform undergoes regular penetration testing and security audits by independent experts
• Two-Factor Authentication (2FA) — an additional security layer available for player accounts to prevent unauthorised access

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you as required by applicable law within the stipulated timeframe.

Ivip9 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our general data retention guidelines:

• Active Account Data — retained for as long as your account remains active on the ivip9 platform
• Data After Account Closure — retained for a minimum of 5 years after account closure to meet legal and regulatory requirements
• Financial Transaction Records — retained for 7 years in line with accounting and anti-money laundering legal requirements
• KYC Records — retained for 5 years after the business relationship ends or as directed by the relevant regulatory body
• Security Logs — retained for 12 months for fraud investigation and prevention purposes
• Marketing Data — retained until you withdraw consent to receive marketing communications

When your data is no longer needed and there is no legal requirement to retain it, ivip9 will securely delete or anonymise that data in accordance with our established data deletion procedures.

As a data subject, you have important rights regarding your personal data that we hold. ivip9 respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact the ivip9 customer support team via live chat or email at [email protected]. We will process your request within 30 business days of receipt.

Ivip9 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session, and understand how players use our platform.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies — gather information on how you use the platform to help us improve the user experience. All data is anonymised.
• Functional Cookies — remember your preferences and settings such as your preferred language and currency denomination.
• Analytics Cookies — helps us understand overall platform usage patterns for continuous improvement purposes.

You can control cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the ivip9 platform.

The ivip9 platform may contain links or references to third-party services such as game providers and payment processors. This Privacy Policy applies to the ivip9 platform only and does not cover the privacy practices of those third parties.

We encourage you to read the privacy policy of each third-party service you use in conjunction with the ivip9 platform. ivip9 is not responsible for the privacy practices or content of third parties that are not under our direct control.

All third-party providers working with ivip9 have undergone an evaluation process and are required to meet data protection standards equivalent to our own.

Ivip9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this document will always be revised to reflect the latest amendments.

For significant changes that affect your privacy rights, we will notify you through:

• In-platform notification when you log in after changes take effect
• Email to the address registered in your account (for material changes)
• A clear notice on the ivip9 website homepage

Your continued use of the ivip9 platform after any Privacy Policy changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ivip9 handles your personal data, we encourage you to contact us directly.

• Live Chat: Available 24/7 within the ivip9 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for specific enquiries relating to privacy and data protection
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and security

We are committed to responding to all privacy-related enquiries within 5 business days. For data rights requests (access, deletion, etc.), the processing period is up to 30 business days from the date a complete request is received.

This document was last updated on 1 January 2026. The latest version of the ivip9 Privacy Policy is always available on our official website at ivip9.vu/privacy-policy.