Terms and Conditions ivip9 —
Platform Usage Guidelines

Welcome to ivip9, an online entertainment platform dedicated to players in Malaysia. These Terms and Conditions ("Agreement") govern your access to and use of the ivip9.vu website and all services, games, and content available therein.

By registering an account, making a deposit, playing any game, or simply browsing the ivip9 website, you hereby agree to be fully bound by this Agreement. If you do not agree with any part of these terms, please cease using our platform immediately.

This agreement should be read together with Privacy Policy and Responsible Gaming Policy ivip9, all of which together constitute the entire agreement between you and ivip9.

To register and use the ivip9 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration
• An individual, not a company or business entity
• Not listed on any gambling exclusion list by any relevant authority
• Capable of making independent legal decisions
• Not registering on behalf of a third party or using another person's account

Upon registration, you are required to provide accurate, complete, and up-to-date information. ivip9 reserves the right to verify your identity at any stage through the KYC (Know Your Customer) process. Documents that may be requested include a national ID, driver's licence, or other valid official documents.

If the information provided is found to be false or misleading, ivip9 reserves the right to suspend or terminate your account immediately and withhold any account balance pending further investigation.

Each player is only permitted to hold one (1) active account at ivip9. Opening multiple accounts is strictly prohibited and may result in the termination of all related accounts along with the forfeiture of funds held in those accounts.

You are fully responsible for:

• The confidentiality of your password and account login details
• All activity that occurs in your account, whether carried out by you or another party
• Ensure your account information is always up to date and accurate
• Notify ivip9 immediately if you suspect your account has been compromised

Ivip9 shall not be held liable for any losses arising from the use of your account by an unauthorised party, unless it is proven to be the result of ivip9's own negligence.

Transferring an account to another party, selling an account, or any form of account ownership transfer is strictly prohibited. Any such attempt will result in immediate account termination.

Ivip9 supports a wide range of payment methods commonly used in Malaysia, including FPX, DuitNow, TNG eWallet, and local bank transfers. All transactions are processed through secure channels integrated with the relevant financial institutions.

Regarding deposits:

• The minimum deposit amount is as stated on the Deposit page within the platform
• Deposits must be made using a payment method registered in your own name
• Ivip9 does not accept cash deposits or anonymous payment methods
• Successful deposits will be credited to your account within minutes

Regarding withdrawals:

• Withdrawals are processed within 5 to 15 minutes in most cases once verification is complete
• Your first withdrawal may require additional KYC verification for security purposes
• Withdrawals will be returned to the same payment method used for the deposit, subject to platform policy
• Ivip9 reserves the right to suspend withdrawals for security investigation purposes
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal

Ivip9 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and VIP program rewards. All bonuses are subject to the specific terms stated in each promotional offer.

The general terms applicable to most ivip9 bonuses are as follows:

• Each bonus carries a wagering requirement that must be met before a withdrawal is permitted
• Bonuses are only eligible to be claimed once per player, household, IP address, or shared payment method, unless otherwise stated
• Ivip9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice
• Bonuses obtained through unauthorized means or fraud will be forfeited and the account in question will be terminated
• The bonus validity period is as stated in the terms of the relevant offer; expired bonuses will not be reinstated

Ivip9 reserves the right to determine whether a player's actions are intended to unfairly exploit bonuses ("bonus abuse"). If such conduct is found, ivip9 reserves the right to forfeit the relevant bonus and winnings, and to suspend or terminate the account in question.

All games available on the ivip9 platform are operated using an RNG (Random Number Generator) system that has been verified and certified by an independent certification body. This ensures every game outcome is random, fair, and cannot be manipulated by any party.

Players are responsible for understanding the rules of each game before playing. ivip9 provides in-platform game information and guides to assist players. Wins and losses are part of the game — ivip9 does not guarantee any game outcome.

• Game results recorded by the ivip9 server are final and binding
• In the event of a technical disruption during gameplay, ivip9 will use server data to determine a fair outcome
• Players are not permitted to use any automated software, bots, or third-party tools while playing
• Any disputed game outcome must be reported to customer support within 7 days of the incident date

The following actions are strictly prohibited on the ivip9 platform and may result in account termination and legal action:

• Opening multiple accounts — each player is permitted one account only
• Identity fraud — registering or playing using another person's identity
• Use of bots or automated software — using any scripts, programs, or software to automate gameplay
• Money laundering — using the ivip9 platform to conceal or transfer illicit funds
• Game manipulation — any attempt to unlawfully influence game outcomes
• Bug exploitation — exploiting any technical vulnerabilities or system bugs for unauthorised gain
• Hate speech and harassment — any form of bullying, discrimination, or harassment towards other players or ivip9 staff

Ivip9 actively monitors platform activity and reserves the right to take immediate action, including account termination, forfeiture of funds, and reporting to the relevant authorities without prior notice.

You may request account closure at any time by contacting the ivip9 customer support team. Before closure is processed, all eligible funds in your account will be returned upon completion of the verification process.

Ivip9 reserves the right to suspend or terminate your account at any time for the following reasons:

• Violation of any terms and conditions in this document
• Suspected fraudulent activity or harmful behaviour
• Requests from legal or regulatory authorities
• Account inactivity for a defined period (accounts inactive for more than 12 months)
• Inability to verify a player's identity after multiple attempts

For accounts terminated due to a breach of terms, ivip9 reserves the right to withhold any remaining account balance pending investigation, and in certain cases, to forfeit those funds if the breach is proven.

Ivip9 provides its platform and services on an "as-is" and "as-available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the platform will always be available, free from errors, or meet all of your requirements.

To the extent permitted by applicable law, ivip9 shall not be liable for:

• Any financial losses arising from the use of the platform, including in-game losses
• Service disruptions due to maintenance, technical issues, or circumstances beyond our control
• Indirect, consequential, or punitive losses under any circumstances
• Actions or omissions of third parties, including game providers or payment providers

Ivip9's maximum liability to you under any circumstances shall not exceed the total amount you have deposited into your account within the 30 days preceding the relevant claim.

The collection, use, and protection of your personal data is governed by Privacy Policy ivip9 which forms part of this agreement. By using the ivip9 platform, you agree to the data processing practices described in that Privacy Policy.

In summary, ivip9 collects and processes your personal data for the following purposes:

• Provision and management of your account
• Processing of financial transactions
• Identity verification (KYC) and fraud prevention
• Service improvement and user experience enhancement
• Promotional and offer communications (with your consent)
• Compliance with legal and regulatory requirements

Ivip9 will not sell or share your personal data with third parties for marketing purposes without your consent. Your data is protected with 256-bit SSL encryption and industry-standard security measures.

Ivip9 is fully committed to the principles of responsible gaming. We believe that online entertainment should be enjoyed within healthy limits and should not cause any harm to players or their families.

The ivip9 platform provides the following self-control tools to help players manage their gaming experience:

• Deposit limit — set daily, weekly, or monthly deposit limits
• Loss limit — set a maximum loss limit within a specified period
• Session time limit — set daily or weekly session time limits
• Temporary break (Cooling-off) — take a break from the platform for a duration of your choice
• Self-exclusion — apply for permanent self-exclusion from the platform

All players registered at ivip9 are encouraged to familiarise themselves with these tools. If you or someone you know shows signs of a gambling problem, please contact our support team or refer to Responsible Gaming page us for more information and support resources.

Ivip9 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on the ivip9 website.

We will endeavor to notify players of important changes via in-platform notifications or email to the address registered on your account. However, it is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the current terms in effect.

Your continued use of the ivip9 platform after any enforced amendments is considered your acceptance of the revised terms. If you disagree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the ivip9 platform in general, our support team is available to assist you at any time.

You can reach us via:

• Live Chat: Available 24/7 directly within the ivip9 platform
• Email: [email protected] (response within 24 hours)
• FAQ Page: Visit FAQ page us for answers to frequently asked questions

We are committed to addressing every inquiry and complaint with seriousness and professionalism. Our goal is to resolve every issue as quickly as possible for your satisfaction as an ivip9 player.

This document was last updated on 1 January 2026. The latest version of the ivip9 Terms and Conditions is always available on our official website.